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POSTAGE AND PAYMENT

Postage is FREE for UK customers no matter how many items are purchased.

We ensure all items are sent by First Class Recorded Delivery within the UK and are fully insured and tracked. For Internatioanal Buyers items are sent by International Signed for Delivery which also includes insurance and tracking. As soon as payment is made we aim to dispatch your item by the following day.

International Signed For Delivery can take between 5-10 days to arrive. First Class Recorded Delivery usually takes between 1-3 days depending on Royal Mail. On occasions it can take up to 15 working days so if you do need your item urgently please let us know in advance by email. UK Postage is FREE but if you require special/next day delivery there will be a charge of £2.50 so please email us first before purchasing if you require this service.

For International customers we charge $10 for the first item and $5 for each additional item purchased but there may be some errors when you checkout as eCrater is not very flexible with the shipping rules. In that case please read the following options below:

If you are charged more than the shipping rates listed, you could either:

1. Send us a message listing the items you'd like to buy, and we'll send you an invoice through PayPal with the correct shipping cost or

2. Pay for the order, and we will refund the excess shipping cost to you right away. If you have any queries please email us before purchasing and we will reply straightaway.

We accept payment by Paypal. We are also in the process of accepting Google Checkout payments, although at the moment we cannot process any orders via Google Checkout because we are a UK based company and Google Checkout does not allow foreign currency payments to be converted into GBP sterling, therefore an error will occur if you try to use this method at present. We are hoping that Google Checkout will update their systems in order to allow foreign currency conversion in the near future. In the meantime we can only accept payment via Paypal so please make payment by clicking on the "Alternative Checkout" link on each listing.

We ask that payment is received within 3 days of buying an item.

If you have bought an item and can't pay within that time then please contact us to see if we can hold it for a little longer.

If you would like to cancel your order please notify us by email immediately.

REFUND POLICY

We want you to be happy with your purchase so we promise to refund you for any item purchased, for any reason as long as it is returned within 7 days of receipt under the following rules:-

- We must be notified by email of your wish to return the item within 3 working days. Under the distance selling regulations you have a 7 day cooling off period from the receipt of the goods but you must inform us of your wish to cancel the transaction.

- The item must be returned in the conditon in which it was purchased. We appreciate that you need to try an item on, just don't try it on on a night out! Any items damaged by make-up/perfume/smoke will not be refunded. It is your responsibility to take reasonable care of the goods whilst they are in your possession throughout the cancellation period.

- We request that you return the goods with the original packaging and with the original tags in tact.

When you return the item:-

- Please include your name and address in with the parcel so we can process your refund as quickly as possible. As long as we have this information we guarantee to refund you within 3 working days by the same method that you paid.

- Please note that shipping costs are to be paid by you, and it is your responsibility to ensure the items reach us safely. For this reason we recommend you use a trackable service.

EXCHANGES

We are happy to accept exchanges for items which have been bought in our store, e.g. if an item is the wrong size etc.

Please follow the instructions below when exchanging an item:-

- Firstly, please send us a message via our email and tell us which item you wish to exchange. We will hold the item for you for up to 7 days.

- Next, return the original item to us in its original condition by some form of trackable delivery.

- Once we receive the item for exchange we will dispatch your replacement.

If the replacement item is more expensive you will need to pay the difference, if it is less we, will refund the difference.

Please note that international customers will need to pay return postage at the advertised rate for the replacement item for all exchanges.

All exchanges are subject to the replacement item being available and in stock.

AVOIDING RETURNS

We know that you want your goods to fit, and to avoid having to send goods back for refunds or exchanges, please feel free to ask for any other relevant measurements/information before purchasing an item.

If you are unsure of which size to purchase, please contact us and we will be happy to advise you.

SIZE INFORMATION

Sizes of garments can vary somewhat between manufacturers i.e. the bust/waist/hip measurements of a size 10 garment from one manufacturer (for example), can differ from the bust/waist/hip measurements of a size 10 garment from another manufacturer.

We therefore provide the physical bust, waist, and hip measurements, in addition to the generic UK/US/European size, in each of our listings.

All physical garment measurements (bust, waist, length, etc) are provided in inches.

If you are between sizes it is best to purchase an item based on the physical measurement of the bust/waits/hips, rather than the standard UK/US/European size. Also, please contact us if you need any further information and/or measurements.

If we do not currently stock an item in your size please feel free to email us for future availability.
Last Updated: 30 Jun 2011 11:58:18 PDT home  |  about  |  terms  |  contact
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